At Acne Studios, we stand behind the quality of every product we offer. We understand that sometimes a purchase may not work out the way you expected, and we want the return and refund process to be as straightforward as possible. Please review this policy carefully so you know exactly what to expect if you need to return an item.

Return Eligibility

We accept returns only when the following conditions are met:

The item must be unworn, unwashed, and in its original unused condition.
All original tags, labels, and accessories must still be attached.
The item must be returned in its original packaging.
The return request must be submitted within 14 days from the date of delivery.

Items that show signs of wear, alteration, washing, or damage caused after delivery will not be eligible for a return. We inspect every returned item carefully before processing any refund.

Non-Returnable Items

Certain items are excluded from our return policy due to hygiene, customization, or clearance considerations. The following categories are not eligible for return or refund:

Items purchased during final sale or marked as clearance.
Custom-made or personalized products tailored to your specifications.
Hygiene-sensitive items including socks, undergarments, and similar goods.
Digital products, e-gift cards, and store credit vouchers.

If you are unsure whether a specific item qualifies for return, please contact our support team before placing your order.

How to Request a Return

All returns must be pre-approved before shipping. To start the process, follow these steps:

Contact our customer support team via email with your return request.
Include your order number, the full name used at checkout, and a clear reason for the return.
Our team will review your request and respond with a return authorization along with shipping instructions.

Do not send any item back without receiving return approval first. Returns shipped without prior authorization will not be accepted, and we cannot be held responsible for unapproved packages sent to our facility.

Return Shipping

The customer is responsible for all return shipping costs unless the item received was defective, damaged, or incorrect. In those cases, return shipping will be covered by Acne Studios.

We strongly recommend using a trackable shipping service with delivery confirmation when sending your return. Acne Studios is not responsible for return packages that are lost, stolen, or undelivered due to the use of untracked shipping methods.

Please retain your return shipping receipt and tracking number until your refund has been fully processed.

Refund Process

Once your returned item reaches our facility, our team will inspect it to verify that it meets all return conditions. Here is what happens next:

You will receive an email confirming whether your refund has been approved or declined.
Approved refunds are processed within 5 to 7 business days from the date of inspection.
The refund amount will be credited back to your original payment method only. We do not issue refunds to a different card, account, or payment method.
Original shipping charges paid at the time of purchase are non-refundable unless the return is a result of our error.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We do not offer direct product exchanges at this time. If you would like a different size, color, or product, the process is simple:

Submit a return request for the original item following the steps outlined above.
Once your return is approved and the refund is processed, place a new order for the item you prefer.

This approach ensures you receive the correct item without unnecessary delays caused by stock availability or shipping coordination.

Damaged, Defective, or Incorrect Items

If your order arrives in a damaged condition, has a manufacturing defect, or contains the wrong item, please contact our support team within 48 hours of delivery. To help us resolve the issue quickly, include the following in your message:

Your order number.
Clear photographs showing the damage, defect, or incorrect item received.
A brief description of the problem.

After our team reviews and verifies your claim, we will offer either a full replacement or a complete refund at no additional cost to you, including return shipping.

Delayed or Missing Refunds

If you have received confirmation that your refund was approved but the amount has not appeared in your account, please take the following steps:

Check your bank account or payment app once more, as some transactions take time to reflect.
Contact your bank or payment provider directly to ask about their processing timeline.
If the refund still has not arrived after 10 business days from the approval date, reach out to our support team with your order number and refund confirmation, and we will investigate immediately.

Contact Us

If you have any questions about this Return & Refund Policy or need help with a return, our customer support team is available to guide you through every step.

Acne Studios
Email: [email protected]
Website: acneestudio.com

Support Hours
Monday through Saturday
9:00 AM – 6:00 PM