Have a question or need help with something? The Acne Studios customer support team is here to make sure you get the answers you need. Whether it is about an existing order, a product you are interested in, or anything else, we are happy to assist.

How to Reach Us

Acne Studios Customer Support
Email: [email protected]

Support Hours
Monday through Saturday
9:00 AM – 6:00 PM (EST)
Closed on Sundays and public holidays.

What We Can Help You With

Our support team handles a wide range of inquiries, including:

Order tracking and delivery updates
Product details, sizing, and fit guidance
Shipping timelines and delivery-related concerns
Returns, exchanges, and refund processing
Payment and checkout issues
General questions about our website or policies

No matter what you need, simply reach out and our team will take care of it.

Before You Contact Us

To help us locate your information and respond faster, please include the following details in your message:

Your full name
The email address linked to your order
Your order number (if your inquiry is related to a specific purchase)
A clear subject line describing your concern
A brief description of the issue or question

Including these details upfront allows us to skip the back and forth and get straight to resolving your request.

Response Time

Our team reviews every inquiry carefully and aims to respond within 24 to 48 business hours. During peak shopping periods or promotional events, response times may be slightly longer, but we always work to get back to you as soon as possible.

Business & Partnership Inquiries

If you are reaching out regarding wholesale opportunities, brand collaborations, press or media requests, influencer partnerships, or any other business-related matter, please direct your email to:

Email: [email protected]

Please include a brief overview of your proposal or inquiry so our team can connect you with the right department.

Why Customers Choose Acne Studios

A carefully curated collection of contemporary streetwear and fashion essentials. Worldwide shipping with reliable delivery timelines and real-time tracking. Responsive customer support that prioritizes clear communication and fast resolution. A straightforward returns and exchange process designed around your convenience. Secure checkout powered by encrypted payment gateways for every transaction.

Our Promise to You

At Acne Studios, every part of your shopping experience matters to us. From the moment you browse our collection to the day your order arrives at your doorstep, we are focused on delivering quality products, dependable service, and honest communication.

Your satisfaction is not just a goal for us. It is the standard we hold ourselves to with every order.

Thank you for choosing Acne Studios. We look forward to hearing from you.

Acne Studios
Email: [email protected]